How cancellations and refunds work.

You can cancel a paid AEGIBIT subscription at any time. There is no minimum lock-in on our monthly plans, and your data is always exportable. Free products (the Aira desktop app, MCP Shield) cost nothing, so there is nothing to refund. Custom software and service engagements are governed by the signed proposal or Master Services Agreement (MSA), which sets out milestones and remedies.

This policy is published in line with the Consumer Protection (E-Commerce) Rules, 2020. It is governed by the laws of India.

• ·Cancel anytime. Email us and we cancel your subscription. Monthly plans have no minimum lock-in.
• ·Billing cycle. Cancellation stops future renewals. The current paid month runs to the end of its cycle; we do not charge you again after you cancel.
• ·Partial months. Monthly fees already paid for the running cycle are generally non-refundable, since the service was available to you for that period, except where a refund is required by applicable law.
• ·Your data. Exportable as CSV at any time. After cancellation we keep your account in read-only mode for 30 days in case you return, then it is scheduled for deletion per our Privacy Policy.
• ·Billing errors. If you were charged in error (duplicate charge, a charge after a confirmed cancellation), tell us and we refund the incorrect amount in full.

Service engagements are quoted and scoped in a written proposal or MSA before work starts. That signed document, not this page, governs payment milestones, deliverables, and any refund or remedy. General principles:

• ·Advance and milestone payments are applied against work performed and delivered up to that point.
• ·One-time setup, onboarding, or third-party pass-through costs (for example paid infrastructure bought on your behalf) are non-refundable once the work or purchase has begun.
• ·If AEGIBIT fails to deliver an agreed milestone, your remedy is the one set out in the signed SOW/MSA. We would rather fix the work than leave you unhappy.
• ·You own everything we deliver and are paid for. There are no lock-in games on your code or data.

The Aira desktop assistant and MCP Shield are free. No payment is taken, so no refund arises. They are provided under the licenses bundled with each, as described in our Terms of Service.

Email contact@aegibit.com with the subject "Refund / Cancellation" and your account or invoice details. We acknowledge within 2 business days and resolve eligible requests within 7 business days. Approved refunds are returned to the original payment method.

Please raise any billing concern with us first so we can fix it directly. Initiating a bank chargeback before contacting us can suspend your account while the dispute is investigated.

This policy is governed by the laws of India. Any dispute is subject to the courts of Kolkata, West Bengal, India. For customers under an active MSA, the MSA's dispute mechanism applies instead.

• ·/terms, terms of service.
• ·/privacy, how we handle your data.
• ·/grievance, grievance redressal and officer contact.